A Call Center Solution may be appropriate for any size business that needs to effectively answer or track large volumes of calls.
Automated and intelligent call distributions directs incoming calls to available agents — and if none are available, calls can be “queued”. Advanced statistics can provide information about every step of a customer’s call progress, pinpointing bottlenecks, problem agents, and underutilzied resources.
Supervisor functionality allows management to monitor customer service and quality and, if needed, provide behind the scenes assistance to agents. Call recording options not only provide quality assurance, but may protect your company or employees.
Jones Telecommunications offers a full range of affordable and scalable Call Center Solutions from companies such as AltiGen, NEC, and Avaya.
Contact Jones Telecommunications today to see if a Call Center Solution may be appropriate for your business!